Terms and Conditions

1. Acceptance of Terms

By accessing or using Mediv Healthix' services, website, mobile applications, or any related platforms (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not use our Services.

2. Healthcare Services

Scope of Services

Mediv Healthix provides comprehensive healthcare services including but not limited to:

• General Healthcare: Primary care, preventive medicine, and routine health maintenance
• Specialized Care: Skincare, hair care, dental care, weight management, and wellness programs
• Insurance Services: Health insurance plans and coverage options
• Digital Services: Telemedicine, online consultations, and digital health tools
• Emergency Services: Urgent care and emergency medical treatment

Professional Standards

All healthcare services are provided by licensed medical professionals in accordance with:

• Applicable federal, state, and local laws and regulations
• Professional medical standards and guidelines
• Institutional policies and procedures
• Evidence-based medical practices

3. Patient Responsibilities

Information Accuracy

As a patient, you are responsible for:

• Providing accurate, complete, and current personal and medical information
• Updating your information promptly when changes occur
• Notifying us of any allergies, medications, or medical conditions
• Informing us of any changes in your insurance coverage

Treatment Compliance

You agree to:

• Follow prescribed treatment plans and medical advice
• Take medications as directed by your healthcare provider
• Attend scheduled appointments or provide timely notice of cancellation
• Participate actively in your healthcare decisions
• Ask questions if you don't understand treatment recommendations

Respectful Behavior

We expect all patients to:

• Treat our staff, providers, and other patients with respect and courtesy
• Follow facility policies and procedures
• Maintain appropriate behavior during appointments and visits
• Communicate concerns through proper channels

4. Appointments and Scheduling

Appointment Booking

Appointments can be scheduled through:

• Our website's online booking system
• Mobile application
• Phone calls to our scheduling department
• In-person requests at our facilities

Cancellation Policy

Rescheduling

We will make reasonable efforts to accommodate rescheduling requests, subject to availability and advance notice requirements.

5. Payment and Billing

Payment Obligations

You are responsible for:

• Payment of all services rendered, regardless of insurance coverage
• Co-payments, deductibles, and any amounts not covered by insurance
• Charges for cancelled or missed appointments (as applicable)
• Any fees associated with returned payments or collection activities

Insurance and Billing

Regarding insurance and billing processes:

• We will bill your insurance provider as a courtesy when coverage is verified
• You remain ultimately responsible for all charges
• Pre-authorization requirements must be met before receiving services
• Changes in insurance coverage must be reported immediately

Payment Methods

We accept the following payment methods:

• Cash, checks, and money orders
• Major credit and debit cards
• Healthcare savings accounts (HSA) and flexible spending accounts (FSA)
• Payment plans (subject to approval and terms)

6. Medical Information and Records

Protected Health Information (PHI)

We are committed to protecting your medical information in accordance with HIPAA and other applicable privacy laws. Your medical records and health information will be:

• Kept confidential and secure
• Used only for treatment, payment, and healthcare operations
• Shared only with authorized individuals and entities
• Accessible to you upon request (subject to legal requirements)

Medical Records Access

You have the right to:

• Access and review your medical records
• Request copies of your medical records
• Request amendments to inaccurate information
• Receive an accounting of disclosures

7. Website Usage

Permitted Uses

You may use our website to:

• Access information about our services
• Schedule appointments and manage your healthcare
• Communicate with your healthcare providers
• Access educational health information
• Review your medical records and test results

Prohibited Activities

You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Upload or transmit viruses, malware, or other harmful code
• Violate the privacy or rights of other users
• Use automated systems to access or collect information

Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Notifying us immediately of any unauthorized access
• Using strong passwords and enabling two-factor authentication when available
• Logging out of your account when finished

8. Intellectual Property

Our Intellectual Property

All content on our website and in our services, including but not limited to text, graphics, logos, images, software, and medical information, is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes, subject to these Terms.

Restrictions

You may not:

• Reproduce, distribute, or create derivative works from our content
• Use our trademarks or logos without written permission
• Reverse engineer or attempt to extract source code
• Remove or modify copyright notices or other proprietary markings

9. Disclaimers and Limitations

Medical Disclaimers

• No Guarantees: We cannot guarantee specific medical outcomes or results
• Individual Results: Treatment results may vary based on individual circumstances
• Professional Judgment: Medical decisions are based on professional judgment and available information
• Emergency Limitations: Our Services are not suitable for emergency situations

Technology Disclaimers

• System Availability: We cannot guarantee 100% uptime for our digital services
• Technical Issues: Technical problems may occasionally affect service delivery
• Third-Party Services: We are not responsible for third-party service failures
• Data Transmission: Internet-based communications may have inherent risks

Limitation of Liability

To the maximum extent permitted by law, Mediv Healthix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption.

10. Indemnification

You agree to indemnify, defend, and hold harmless Mediv Healthix, its employees, providers, and affiliates from any claims, damages, or expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any false or misleading information you provide

11. Governing Law

Dispute Resolution

We encourage resolving disputes through direct communication. If formal resolution is necessary:

• Mediation: We prefer mediation as the first step in dispute resolution
• Arbitration: Certain disputes may be subject to binding arbitration
• Class Action Waiver: You agree to resolve disputes individually, not as part of a class action

12. Modifications to Terms

Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective when:

• Posted on our website with the updated effective date
• Notification is provided through email or account messages
• 30 days have passed since notification (for material changes)

Continued Use

Your continued use of our Services after changes to these Terms constitutes acceptance of the modified Terms.

13. Legal Contact Information